FAQ

Orders & Payment

1. What payment methods do you accept?

We accept major credit and debit cards, as well as the secure express checkout options displayed at the payment step. All transactions are encrypted and processed through certified payment providers — we never store your card details on our servers.

2. Is it safe to shop on your store?

Yes. Our website uses SSL encryption on every page, and payments are handled by trusted third-party gateways that comply with industry security standards.

3. Can I modify or cancel my order after checkout?

If your order has not yet been packed, we can usually update the shipping address or cancel it. Email contact@curvyfajastore.com as soon as possible with your order number. Once an order has shipped, changes are no longer possible.

4. I did not receive an order confirmation. What should I do?

Confirmation emails are sent within a few minutes of purchase. Please check your spam or promotions folder first. If you still cannot find it, contact us and we will resend it.

Shipping

5. How long does processing take?

Orders are typically processed within 1-3 business days. During launches, holidays and promotional periods, processing may take slightly longer.

6. How long will delivery take?

Standard delivery generally takes 7-15 business days after dispatch, depending on your location and local customs handling. Estimated timeframes are shown at checkout and are not guaranteed dates.

7. Do you ship internationally?

Yes, we ship to most countries. Available destinations and shipping rates are calculated automatically at checkout based on the address you enter.

8. Will I pay customs duties or import taxes?

Any customs fees, duties or import taxes required by your country are the responsibility of the customer. These charges are set by local authorities and are not included in our prices.

Tracking

9. How do I track my order?

Once your parcel is dispatched, we email you a tracking number and a tracking link. Please allow 3-5 business days for the first scan to appear, as carriers update their systems periodically.

10. My tracking has not updated in several days. Is my order lost?

Tracking can pause while a parcel moves between carriers or clears customs. This is normal. If there is no movement for more than 10 business days, email us with your order number and we will investigate on your behalf.

Returns & Exchanges

11. What is your return policy?

Unworn, unwashed items in their original packaging with tags attached may be returned within 30 days of delivery. For hygiene reasons, shapewear that has been worn or washed cannot be accepted. Email us first to receive return instructions — returns sent without prior authorization may not be processed.

12. My item arrived damaged or incorrect. What now?

We are sorry about that. Contact contact@curvyfajastore.com within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund at no extra cost to you.

13. When will I receive my refund?

Approved refunds are issued to the original payment method within 5-10 business days after we receive and inspect the returned item. Your bank may need additional time to display the credit.

14. How do I choose the right size?

Each product page includes a detailed size chart with measurements. We recommend measuring your waist, hips and bust before ordering. If you are between sizes or unsure about compression levels, email us and our team will recommend the best fit.

Still Need Help?

Write to us at contact@curvyfajastore.com. We reply within 24-48 hours.